Real-time agent assist
AI suggests answers, detects sensitive topics and updates the CRM with no manual input.
Outsourced & multichannel customer service
Centralize your customer operations. We handle the rest.
An operational partner to manage your calls, digital channels, complaints, back office, technical support, sales campaigns and data analysis — with a seamless experience for your customers.
Full contact center
CRM & complaints
Back office
Technical support
Phone sales
Data analysis
360°
Customer interaction management across every channel.
24h
Fast response to scope your needs and volumes.
Centralised, fully-piloted multichannel service
Confidential data and secure processes
KPI tracking and data-driven decisions
Why choose us
A smoother customer relationship,
A smoother customer relationship,
more human, more measurable.
We combine operational teams, structured processes and data tracking to manage your calls, digital requests, complaints, technical support and back office.
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Centralised channels
Calls, emails, digital requests and complaints brought together under a single command.
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Fast handling
Scripts, procedures and priorities defined to answer every customer efficiently.
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Secure processes
Your customer data is processed with confidentiality, method and traceability.
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Measurable performance
Volumes, lead times, incidents, satisfaction and quality tracked end-to-end.
15 years experience
Hands-on senior expertise to structure and steer your customer service.
Technology in service of people.
We combine automation and AI with the human team's sensitivity — to speed up responses without losing empathy.
Sentiment analysis
Every interaction is classified by sentiment and intent for automatic prioritisation.
Augmented knowledge base
Knowledge base wired to generative AI — answers always up to date.
Multilingual speech-to-text
Transcripts in 12 languages with speaker identification and automatic quality supervision.
Recognition
- ISO 27001 Information security
- ISO 9001 Quality management
- GDPR compliant Data protection
- Best CX Team 2026 European CX Awards
How it works
A clear roll-out to structure, launch and steer your customer service.
01
Needs audit
We analyse your volumes, channels, lead times, complaints and friction points.
02
Service set-up
We define scripts, procedures, CRM, priorities and processing flows.
03
Continuous piloting
We track indicators, processing quality and improvement areas.
In-house or outsourced
customer relations?
A more flexible, faster-to-deploy and simpler-to-pilot solution than a fully in-house customer service.
In-house management
Multichannel service
Outsourced
Roll-out
Hiring, training, tooling and management to build
Service ready to structure and launch fast
Channels
Phone, emails and requests often scattered
Phone, digital, CRM and back office centralised
Costs
Fixed costs, software, supervision and turnover
Cost tuned to actual volumes and needs
Reactivity
Depends on team size and availability
Team organised to handle requests with priorities
Piloting
Sometimes manual, weakly consolidated data
KPIs tracked: volumes, lead times, quality
Evolution
Slow ramp-up, hard to adjust
Flexible service that scales with activity peaks
Our method
A clear roll-out, from scoping to piloting.
We structure your customer operations step by step: audit, scripts, back-office organisation, training, indicators and continuous improvement.
Documented processes
Dedicated operations team
Performance tracking
Deployment
Operational tracking
0%
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1Needs audit
We analyse your volumes, channels and friction points.
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2Journeys & scripts
We define responses, scenarios and priorities.
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3Back-office set-up
Tasks, tools and responsibilities are structured.
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4Team training
Operators are trained on your business procedures.
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5Multichannel launch
Calls, digital, CRM and support are turned on.
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6Continuous piloting
We track indicators and continuously improve the service.
Service is live
Your customer channels are structured, tracked and ready to evolve.
Trusted by leading brands to structure their customer relationships.
We support companies in demanding sectors with a focus on quality, responsiveness and operational performance.
- 8 partners
- 8 sectors
- 12 languages
- 99.2% uptime
- ISO 27001
- GDPR-ready
- DPA available
2 years operating
Atlas
Banking and financial services
1,2M
interactions / year
99,9% uptime
View case
1 year operating
Lumea
Energy and utilities
94%
CSAT
5 canais active
View case
1 year operating
Helio
Health and wellbeing
480K
calls / year
3 idiomas operated
View case
2 years operating
Nordis
Retail and e-commerce
6
active channels
24/7 coverage
View case
3 years operating
Volta
Mobility and transport
32
dedicated agents
3 anos relationship
View case
2 years operating
Aurora
Telecommunications
82%
first-call resolution
120K/ano tickets
View case
1 year operating
Civitas
Public sector
5
operated languages
WCAG 2.1 AA accessibility
View case
1 year operating
Marea
Insurance and risk management
92K
tickets / year
SLA 4h response time
View case
Trusted by
“In three months we went from eight hours response time to sixty minutes. The Sensory Revolution team became a natural extension of our business.”
“KPI visibility and team stability completely changed our relationship with end customers.”
“We had peaks at 4x normal volume during a campaign and no customer waited more than 90 seconds. We recommend them.”
Dedicated consultation
Dedicated consultation
A question?
A question?
Talk to an expert.
Connect with us from your personal workspace, in full confidentiality, with no travel required.
- Secure dedicated connection
- Documents shared online
- Meeting integrated in the journey
The four questions we hear first.
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How long does onboarding take?
Between 4 and 8 weeks, depending on flow complexity, channels and volumes. We start with a one-week scoping phase, followed by operational design, team training and a pilot phase. -
How does pricing work?
We work with three pricing models: agent-hour (stable operations), volume package (campaigns) or per-contact (low-frequency support). After the free audit we present the most economical option for your case. -
How do you ensure service quality?
Each operation has a dedicated Quality Manager performing daily audits (min. 5% of interactions), weekly calibration sessions, and a monthly continuous-improvement plan. KPIs are shared in real time through a contractual dashboard. -
In which languages do you operate?
We operate natively in Portuguese, Spanish, French, English, Italian and German. For specific needs we mobilise linguists in 6 additional languages (including Dutch, Polish and Arabic).
Experts available to support you
Need a tailored partnership?
Our experts help you at every step of designing your service, with a clear, human and structured journey.
Fast reply
Simple journey
Human support
Our experts will guide you to the best option.